Shipping policy
At Vonalero, we work hard to get your order to you as quickly and reliably as possible. Please read our shipping policy carefully before placing your order.
Key information
- Processing time: 1-3 business days (Monday–Friday)
- Delivery time: 2-5 business days
- Shipping cost: Free tracked delivery on every order, US or UK. No minimum spend.
- Order cut-off time: 3:00 PM Mountain Time (MT)
- Countries served: United States only and United Kingdom
Total delivery time
Estimated delivery is 3–8 business days from the time you place your order, for both US and UK orders.
Order processing
Once your order has been placed and payment confirmed, we will begin processing it. You will receive a confirmation email shortly after placing your order, followed by a shipping confirmation email with tracking information once your parcel has been dispatched. Orders placed after 3:00 PM Mountain Time are processed the next business day. Orders to US addresses are shipped using tracked carriers (USPS and UPS). Orders to UK addresses ship from our UK location using a tracked UK courier.
Tracking your order
Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery directly with the carrier.
Delays
While we always aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, such as carrier delays or severe weather. Vonalero cannot be held responsible for such delays but will always do our best to keep you informed. If tracking has not updated for 5 or more business days, or your parcel has not arrived within 10 business days of dispatch, email us with your order number and we will open an investigation with the carrier. Parcels confirmed lost are replaced or fully refunded.
Missing items
If your order arrives incomplete, or one parcel of a multi-parcel order is missing, email us within 30 days of delivery with your order number and a photo of what you received. We will resend the missing item or refund it in full. See our Refund Policy for full details.
Incorrect address
Please ensure your delivery address is correct at the time of ordering. Vonalero cannot be held responsible for delays or losses caused by an incorrect address provided by the customer.
US deliveries
The price shown at checkout is the total you pay for delivery within the United States. There are no additional charges or taxes to pay when your parcel arrives beyond what was collected at checkout. Delivery times and tracking apply as described above.
UK deliveries
Orders to UK addresses are fulfilled and shipped from within the United Kingdom, so there are no customs charges, import VAT, or other fees to pay when your parcel arrives — the price shown at checkout in GBP is the total you pay. Delivery times and tracking apply as described above.
Contact
If you have any questions about your shipment, please contact us at support@vonalero.com or +1 307-500-4850.
Business hours: Monday–Friday, 9:00 AM – 5:00 PM (Mountain Time). We reply within one business day.
Company details
Vonalero is a trading name of RAFAB GROUP LLC, a company registered in the State of Wyoming, USA. Registered office: 5830 E 2nd St Ste 7000, Casper, WY 82609, USA.